Edible Arrangements

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Opinions

• Samak Boy

  Jul, 16 2018
  ★ ☆ ☆ ☆ ☆
  Unbelievable, you guys will lose your business quick if you run your business in this ridiculous manner. I don't know if I am a rare case or you have many past customers who lodged this same complaint. I highly suggest the owners of this business to review your management and employee lack of work standards.
  
  I placed an order yesterday through your online booking system. Delivery location is about couple of miles away from your Gilbert store and order confirmed to be delivered next day (Friday) to place of business during normal hours. This was for my wife's birthday surprise.
  
  I was texting my wife late in the afternoon (3:40 pm) and asked if she received anything because she would normally call me earlier to thank me. My wife claim nothing was delivered. Immediately, I was thinking something must have gone wrong with the order at this store if the delivery was not completed this late in the day.
  
  I called the store and an employee named Kirin answers. I tell him of my order situation and all of sudden he becomes silent and precariously apologize.
  He said, "I don't know where the driver is or can contact the driver because we had to use another store's driver today as we are very busy. We try and make all business delivery early and prioritize this with our drivers".
  
  First, I think he just made up this concoction because they never made the order. Also, I don't believe at all that you cannot reach your driver even if it's from another partner store. You guys are in the business of delivery. How can you say you cannot communicate with your drivers when your business core foundation is dependent on your drivers being punctual.
  He tells me he will check with the driver store and will call me back in 30 mins.
  
  I get a call back from Rhonda (manager) and she states that delivery will most not likely occur today because they at extremely "busy". I was furious inside as she is insinuating that my business is not important than others? She then says, "Can we deliver to your house?". How can she even say this? From this point, I knew they did not even make my order and tried lying with theae ridiculous excuses. I said to her, "No, please cancel my order. This is very upsetting that you guys cannot commit to the business you sell and you fail to contact your customer early enough so they can make other arrangements". She says, "I am sorry but we were very busy today again".
  
  After my disappointing call with Rhonda, I called Edible corporate to lodge a formal complaint for this store. I would hate for someone else having to go through this same experience as I encountered with this store. Birthday comes only once a year and the employees at this certain store just totally ruined my wife's day.
  
  This was my first time ordering from Edible and was hoping to use them for many other occasions. Now, this experience has left me with a bad taste in my mouth and I feel reserved about using this service again. I understand this issue could be an isolated case only to this franchise store. However, failing to do your job and using excuse like "we are very busy" is not right way to do any business. I sincerely hope the owners take serious notice of what occurred to me and correct this failure.

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