Valley Ear Nose & Throat: Ketterer Thomas J MD

Images of Valley Ear Nose & Throat: Ketterer Thomas J MD

Opinions

• Nora Neibergall

  Jun, 08 2018
  ★ ★ ★ ★ ☆
  People never seem to post reviews when they are happy, only when they are dissatisfied so I thought I'd take a minute to say that I find Dr. Ketterer to be very professional and competent. I've been very satisfied with is treatment and have recommended him to others who were also satisfied. I saw him for mastoiditis (sp?) and persistent issues with fluid in my ears. I did not see him for hearing loss issues, so I can't speak to that. Some of the treatment was uncomfortable, but I truly don't think that could be avoided. Sometimes the dentist hurts, too, right? I find him pleasant, but he's not trying to be my best friend, he's a doctor! I did not give him five stars and that is primarily due to the office staff and procedures. The receptionist is, well, very blunt. I don't think she means to be rude, but she can come off that way. I had to wait over 1.5 hours on my last visit. That used to be quite a common occurrence at dr offices 20 years ago, but with medical office management software, that should not be the case. They did not communicate the true length of the wait to me or other patients, many of whom were elderly and quite anxious. They just kept saying that it would be "15 more minutes". Other than this, I would definitely recommend Dr. Ketterer.

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